WARRANTY


120-Day Chew Proof Replacement™

In the event of damage to your dog's bed within 120 days of delivery, we offer a one-time store credit for a replacement.*

Manufacturer's Warranty

At Black Lab, we guarantee the quality of our products. If you find any material defects or workmanship issues upon purchase, we'll replace the item free of charge with just a photo of the defect. Claims must be made within 30 days of receiving your product.

Details on One-Time Warranty Replacements:

If you've purchased a metal frame product, rest assured that our warranty covers the full replacement value of the item.

*For D.R.E.A.M. Tough Beds, The BEAST UltraTough Beds, and our HOMEBASE Bolster Dog Beds, the warranty covers the replacement value for the cover only. However, the TRAILBLAZER & VERSA Dog Crate Pads are eligible for full replacement as they do not have separate covers.

The warranty replacement value is valid for 30 days from the date issued and applies only once to your original purchase. Please note that items purchased with store credit do not come with a separate warranty. If you prefer a physical replacement over store credit for a damaged item, we're happy to oblige. Refunds are not issued for used or damaged items.

Accessories, Trailblazer, and mattresses are covered by the 30-day manufacturer's warranty only and are not included in the 120 Day Chew Proof Replacement™ one-time replacement. While they're extremely durable and designed to last a lifetime, they may be vulnerable to chewing if left unsupervised. We strongly recommend supervision when using these products, especially with persistent chewers.

Our 10-Year Mattress Quality Guarantee applies to orthopedic beds only. If your orthopedic mattress flattens more than 2 inches or 50% within 10 years, we'll replace it once for free. Normal flattening due to use is covered, but damage from destructive behaviors, water exposure, or urine is not. To claim a replacement, send us a photo of the flattened mattress next to a tape measure or ruler.

Clearance items come with a 30-day manufacturer's warranty against manufacturing defects only. Open Box items are not covered by our warranties, and both Clearance and Open Box items are considered final sale, ineligible for returns or exchanges.

Digital warranties cannot be used for gift card purchases, and warranties are applicable only to items purchased directly from Black Lab.

*Please note that while we strive to provide the safest, strongest, and most durable products for our pups, persistent and determined chewers may eventually overcome even the toughest materials. As with any product you give your pup, supervision is highly recommended, especially for dogs with a history of destroying or ingesting objects.