During the holiday season, please allow 5-7 business days for your order to be processed. We offer free shipping on orders over $75. Most orders are shipped via FedEx or UPS Home Delivery, while smaller items like covers and accessories may be shipped via USPS.

Once your order is ready to leave our warehouse, you will receive a shipping confirmation email with a tracking number. All orders ship from Minneapolis, MN, and delivery times vary depending on your location. Please allow roughly 4-5 business days of transit time for locations along the West Coast, 2-3 days for the central US, and 3-4 business days if you are located on the East Coast. Please note that these shipping times are estimates and are not guaranteed.

If your package is marked as delivered but you have not received it, please check around your property first and confirm with your neighbors that they haven't received it in error. Sometimes, FedEx and UPS mark a package as delivered prematurely, so allow 24 hours for the item to be delivered past the initial delivery date. If you still haven't received the package 24 hours after it was marked as delivered, please contact us so that we can start a trace with the carrier.

Traces take an average of 2 business days to complete and must be completed before we can proceed with lost package procedures. You must contact us within 5 days of the order being marked as delivered in order for us to start a trace. If you do not contact us within that timeframe, we will not be able to do a trace and the replacement will count as your warranty replacement. Packages reported as lost two weeks past the delivery date are not eligible for replacement.

Please note that we currently do not ship outside the 48 contiguous continental United States. For Alaska, Hawaii, US territories, FPO/APO and international addresses, please consider a forwarding service like reship.com to have the order delivered to you.

- We DO NOT ship to PO Box's

Once an order is placed it is not possible for us to modify the items on the order in any way. This includes changing the size, color, quantity of existing items, removing or adding products, or adding embroidery. However, if the order has not yet shipped, we may be able to cancel the order so that you may place a new one that includes the desired changes. If you need to make a change, please contact us immediately via phone during business hours to see if we can cancel the current order for you.

Due to the speed at which we package orders for shipment, we cannot guarantee a successful update of the address of an order in our system. It is the customer's responsibility to double-check the address information entered prior to submitting the order. If you use a third-party payment option like PayPal, G Pay, or ShopPay, please make sure your account on those sites is using your correct shipping address. If there is a problem we will do our best to update order information as needed, and for the best chance of success please reach out immediately to us for assistance.

We can make changes to the shipping address on an order up until the item is packed and a shipping label generated. After that, the handling of the package is no longer under our control. If the package shipped via UPS or FedEx, we can contact the carrier to update the shipping address of a package that is in transit. Both carriers charge us a $17 flat fee for any address corrections, including fixing misspellings, adding apartment numbers, or changing the address completely. Due to this, any shipping address changes made after the shipping label is created will require a $17 payment from the customer to cover the carrier’s fees.

If you have misspelled the street address or forgot to add an apartment number, you can contact FedEx at 800-463-3339 or UPS at 800-742-5877 and request to have the package held for pickup instead of updating the address (for UPS, you can also do this online from the tracking information page).

Please note that once an item is out for delivery, no changes can be made to the address. The addresses for items shipped via USPS cannot be modified at all once in transit.

Digital warranties cannot be used for gift card purchases, and warranties are applicable only to items purchased directly from Black Lab.

Due to the speed at which we package orders for shipment, we cannot guarantee successful cancellation of an order in our system. We will do our best to fulfill cancellation requests, and the sooner you contact us the more likely it is that we will be able to catch the order in time. However, if you have already received a tracking number via email, we will not be able to cancel the order. Please call us during business hours to request a cancellation, or submit a cancellation request through our support form.

If your order contains items with embroidery or other customizations, we cannot cancel or refund the order if the customization has already been started or completed.

At Black Lab Brands, we take pride in offering the highest-quality, eco-friendly products for your pup. If you have any questions or concerns, please don't hesitate to contact us. We're always here
to help!